If an agent is having trouble hearing or being heard with their headset while on a call within MAX agent try the following steps.
1.) Make sure the headset is set as the default audio within the control panel settings
- you can navigate to the control panel by entering 'control panel' within the windows search bar
- Once at the control panel click on hardware and sound
- Then select the word sound
- You will then see this screen pop up make sure the headset you are using is set as the default device
2.) Try switching between the different audio settings within the RingCentral app by going to Settings > Notifications and Audio
- Just make sure it is a selection with the Headset Name - you may have to try different options with the headset name to get it to work properly
3.) Make sure the sound for RingCentral is turned up within the Volume mixer
- Firstly, navigate to the control panel (you can do this by just entering 'control panel' within the windows search box)
- Once in the control panel select Hardware and Sound
- Then select Adjust System Volume
- This will take you to the volume mixer - make sure everything for RingCentral is not turned down or set to mute.